Delivery, Shipping and Returns
Shipping will take (excluding Holidays):
3-7 days United States (14 being the max)
7-21 days International including South America $12 under 2lbs
We have a right the right to cancel/refund any orders.
*We provide tracking information for all orders
*International orders: we are not responsible for custom, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country.
For returns/refunds due to incorrect order please contact us within 2 days of delivery.
For returns due to incorrect address, will be subjected to a 30 percent restocking fee
You must contact our customer email at firstname.lastname@example.org to a retrieve a RA number, packages returned without contacting customer service first and have a RA number will be subject to a 30 percent restocking fee.
1) All exchanges can only be done 7 days after delivery.
2) Items must be returned with original bagging, packing slip and unworn. We reserve the right to refuse any refund if we believe the items purchased are damaged, have been worn or have been misused.
3)You must return your order with the original packing slips and requests written on the packing slip, if it is not returned with the packing slip, along with the written request you may be subjected to a 30 percent restocking fee.
4)Fresh-tops is not responsible for shipping return shipping charges and the original shipping charges are non refundable.
5) All accessories such as iphone cases, hats , intimates, bathing suites, jewelry, backpacks and sale items are final sale.
Return Process: Once we have received the return and it is approved, your refund will be credited back to the original method of payment used to make the purchase. Your refund will be processed within 7 business days. You will be notified via email with the address from when the order was placed. Please note that your banking or credit card company may take longer to process the refund and to contact them regarding any pending transaction. It may take up to 5-7 business days once they’ve received the information from us.
Our goal is to make every customer happy! <3